Payment, Cancellation & Refund Policy

Gaudium Acrobatix (“Acrobatix”, “we”, “us” or “our”) provides gymnastics training programmes and related activities through its centres and digital platforms.

This Payment, Cancellation & Refund Policy (“Policy”) explains the terms applicable to payments made for registrations, classes, programmes, assessments, camps, workshops, events, merchandise and other services offered by Gaudium Acrobatix.

By making a payment through the Gaudium Acrobatix website or through any other authorised payment channel, the member acknowledges that they have read and accepted this Policy.

For participants below the age of 18, the payment and registration must be completed by a parent or lawful guardian or an authorised representative.

Fees applicable to a programme or service will be communicated or displayed before the member completes the registration or payment.

Depending on the programme, charges may include:

• Registration or enrolment fees
• Programme or training fees
• Monthly or term fees
• Assessment fees
• Camp or workshop fees
• Competition or event fees
• Uniform or merchandise charges
• Special programme charges and
• Applicable taxes or statutory charges

The applicable amount payable at the time of registration or purchase will be clearly communicated to the member.

Gaudium Acrobatix reserves the right to revise its fees and charges from time to time.

Any revised pricing will generally apply to new registrations, renewals or subsequent programme periods and will not affect a payment already completed for a confirmed service period, except where required by applicable law.

Prices displayed on the Brochure/Website or any other marketing material are subject to applicable taxes, where required.

In the event of an obvious typographical, technical or pricing error, Gaudium Acrobatix reserves the right to correct the error and take appropriate action in accordance with applicable law.

Payments may be made through payment methods made available by Gaudium Acrobatix or its authorised payment service provider.

These may include:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets and
• Other electronic payment methods supported by the payment gateway

The availability of a particular payment method may depend on the payment gateway, bank, payment service provider or other technical factors.

Online payments may be processed through a third-party payment gateway.

When making a payment, the member may be redirected to or interact with the payment gateway’s secure payment interface.

Payment processing is subject to the applicable terms and security procedures of the payment service provider.

Gaudium Acrobatix does not ordinarily collect or store complete card details, CVV numbers, UPI PINS, passwords or other confidential payment authentication credentials submitted directly through the payment gateway.

A payment is considered successfully completed only after confirmation is received from the applicable payment gateway and/or Gaudium Acrobatix.

Members should retain their:

• Payment confirmation
• Transaction ID
• Order/registration number
• Bank reference number or
• Other payment reference

until the transaction has been successfully completed.

An amount showing as debited from a bank account or payment instrument does not by itself constitute confirmation that the registration or transaction has been successfully completed.

A payment may fail because of reasons including:

• Insufficient funds
• Bank or card restrictions
• UPI or payment gateway issues
• Network interruption
• Authentication failure
• Technical errors
• Transaction timeout or
• Other reasons outside the control of Gaudium Acrobatix

If a payment fails but the member’s account has been debited, the member should not immediately make a second payment.

The member should contact Gaudium Acrobatix with the relevant transaction details so that the transaction can be verified.

Where the payment gateway confirms that the transaction has failed and the amount is eligible for reversal, the amount will be returned through the applicable payment system, subject to banking and payment-provider processes.

If a member accidentally makes more than one payment for the same registration or service, the member should contact Gaudium Acrobatix and provide the relevant transaction details.

Once the duplicate transaction is verified, the excess amount will be processed for refund through the applicable payment method, subject to verification and applicable law.

In certain circumstances, a payment may be automatically reversed by the bank or payment gateway.

Where a payment is reversed or refunded by the payment service provider, the registration or booking associated with that payment may not be considered confirmed unless Gaudium Acrobatix separately confirms it.

Where a registration or enrolment fee is applicable, the fee will be communicated before payment.

Unless otherwise specifically stated at the time of registration, registration/enrolment fees are generally non-refundable once the registration process has been completed.

Any exception will be handled in accordance with the applicable programme terms and applicable law.

Programme fees are payable for the selected programme and applicable period.

Once a programme registration has been confirmed, the fee will be subject to the cancellation and refund terms communicated for that particular programme.

Payment of a programme fee does not automatically create a right to a refund for classes not attended by the participant.

Refunds may be considered in circumstances including:

• Duplicate payments
• Confirmed payment errors
• Failed transactions where the amount has been successfully received by Gaudium Acrobatix but the service cannot be provided
• Other circumstances where a refund is required under applicable law

Refunds are not automatically available in every situation.

Where a refund is approved, the refund will generally be processed through the original payment method.

Members may be required to provide transaction details to verify the payment.

Gaudium Acrobatix may not be able to process a refund to a different payment method or bank account except where operationally required or permitted.

Once a refund has been approved and initiated by Gaudium Acrobatix, the time taken for the funds to reach the member’s account may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution.

The member may therefore experience a processing period after Gaudium Acrobatix has initiated the refund. Where applicable, the member will be provided with the refund reference or transaction details.

Members should contact Gaudium Acrobatix as soon as possible if they believe that:

• A payment was incorrectly charged
• A duplicate payment was made
• A refund has not been received
• The wrong amount was charged or
• A transaction was processed incorrectly

The member should provide relevant transaction information to enable verification.

Gaudium Acrobatix will investigate the matter and coordinate with the payment service provider where necessary.

Members are encouraged to contact Gaudium Acrobatix before initiating a payment chargeback where a transaction or refund concern can be resolved through member support.

Where a chargeback is initiated, Gaudium Acrobatix may provide the relevant transaction, registration and service information to the payment provider or financial institution for verification. Nothing in this Policy restricts any rights available to a member under applicable law.

Members should immediately notify Gaudium Acrobatix and their bank/payment provider if they suspect that a payment has been made without authorisation.

Gaudium Acrobatix may investigate suspected fraudulent transactions and may take appropriate action, including contacting the relevant payment provider or authorities where necessary. Members are responsible for maintaining the security of their own devices, accounts and payment credentials.

Gaudium Acrobatix takes reasonable measures to facilitate secure online transactions. However, electronic transactions involve inherent risks, and no internet-based payment system can be guaranteed to be completely secure.

Members must never share their:

• OTP
• UPI PIN
• Card PIN
• CVV
• Password
• Net banking credentials or
• Other confidential authentication information

with any person claiming to represent Gaudium Acrobatix.

Gaudium Acrobatix will not request such information through unofficial channels.

Where applicable, taxes will be charged in accordance with prevailing law. Members may receive an electronic invoice, receipt or payment confirmation for eligible transactions.

Members should ensure that billing information provided during registration is accurate. Where a GST invoice is requested, the member may be required to provide the applicable billing details, including GST information where relevant.

From time to time, Gaudium Acrobatix may offer promotional pricing, discounts, introductory offers, referral benefits or other schemes. Each offer may be subject to specific terms, eligibility criteria, validity periods and usage restrictions.

Unless expressly stated, promotional offers:

• Cannot be exchanged for cash
• Cannot be combined with other offers
• Are subject to availability and
• May not be applied retrospectively to payments already completed

Gaudium Acrobatix reserves the right to modify or withdraw promotional offers, subject to applicable law.

Payments may be processed by third-party payment service providers. Such providers may have their own terms, privacy policies, transaction limits, authentication requirements and processing timelines.

Gaudium Acrobatix is not responsible for delays or failures caused solely by the systems, banks or payment providers involved in processing a transaction.

Payment confirmations, invoices, receipts, refund notifications and other transaction-related communications may be sent electronically to the email address or mobile number provided during registration.

Members are responsible for providing accurate contact information and checking relevant communications.

Gaudium Acrobatix may update this Policy from time to time to reflect changes in:

• Applicable laws and regulations
• Payment systems
• Banking and payment processes
• Programme structures
• Business practicesor
• Operational requirements

The updated Policy will be published on the Website with the revised “Last Updated” date.

The Policy applicable to a completed transaction will generally be the Policy communicated or made available to the member at the time of that transaction, subject to applicable law.

Nothing in this Policy is intended to restrict, exclude or waive any statutory rights or remedies available to consumers under applicable Indian law. Where a provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

For payment-related queries, refund requests or complaints, members may contact:

Gaudium Acrobatix Member Support / Grievance Officer Address:

Members are requested to include their registration number, transaction ID, payment date and other relevant details when raising a payment-related concern.

This Policy shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer-protection laws and mandatory statutory remedies, courts having appropriate jurisdiction over Hyderabad, Telangana, India shall have jurisdiction over matters arising in connection with this Policy.

For queries, please contact us:

• Business Name: GAUDIUM ACROBATIX
• Email: info@gaudiumacrobatix.com
• Website: www.gaudiumacrobatix.com
• Business Address: Gaudium Sportopia, Kondapur, Hyderabad

Important Note: This policy is intended to clearly communicate Gaudium Acrobatix’s payment, cancellation and refund terms to members and to support payment-gateway compliance requirements.